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Frequently asked questions
How long does it take to process my order?
All orders go through a processing time of 1–3 business days before shipping. You will receive a confirmation email once your order is packed and ready to ship.
What is the shipping time after processing?
Once shipped, packages typically take 4–7 business days to arrive within the United States.
What is the total delivery time?
From the moment you place your order, the estimated total delivery time is 5–10 business days, including processing and transit.
What should l do if l received damaged or incorrectitems?
We’re here to help! If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo, and our team will arrange a replacement or a quick resolution.
Can l change my shipping address after placing theorder?
If your order has not been shipped yet, email us immediately at mixedlilly@tiffincrane.com with the correct address. Once shipped, we are no longer able to modify address details.